Medical Emergencies-911 Calls

Published on June 18, 2014 by Mary Jane Webb

Filed under Administration, Operations

Last modified June 18, 2014

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Medical Emergencies/911 Calls at EBSCO Industries


In a medical emergency, time can be the difference in life and death!


In order to expedite emergency medical care 911 calls should be made in proximity to the person requiring assistance, preferably from a land line within the building. Stay on the line with the 911 operator until they tell you to hang up the phone.  Someone else in the area should call the switchboard operator notifying them 911 has been called, the name of person needing assistance (if known) and the location where assistance is needed.  The operator will notify First Responders to provide assistance until paramedics arrive.


The paramedics need to know the physical location of the individual within the building when they arrive and that information is not conveyed to them by the 911 operator.  Someone should be sent to the entrance to await their arrival and escort them to area where assistance is needed.


Please do not call the clinic for medical emergencies!!!  They are not equipped for nor is that the purpose of their services.


If in doubt, do not hesitate to call 911.  The call for help can always be cancelled if it’s later determined unnecessary and they would much rather turn around than be too late!  Thank you.



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